Shipping & Returns


Processing your order.

If the goods you have ordered are in stock then we will package and dispatch them the day of order.  If the goods are out of stock then we will order them from the New Zealand manufacturer.  This usually takes no more than 4 days, any longer and we will email you to let you know the expected delivery date.

All orders shipped overseas from New Zealand are not subject to New Zealand’s 15% Goods and Service Tax.  This will be removed at the checkout counter.

Shipping within New Zealand

  • Orders with a Residential Address – $7.50
  • Orders for Rural Delivery - $12.50
  • Delivered by Courier Post.

    Shipping to Australia

    • Track and Trace Service, signature required on delivery – NZ$25
    • 2-6 Working Days Delivery
    • Delivered by NZ Post, International Courier

     Shipping to Rest of World

    • South Pacific and Asia Track and Trace Service, signature required on delivery - NZ$35
    • UK/Europe/North America Track and Trace Service, signature required on delivery - $45
    • 2-6 Working Days Delivery
    • Delivered by NZ Post, International Courier

    Returns:

    If you wish to return an item please notify us within 7 days of receipt of the package.  Postage costs of returning items will be at your own expense, unless an item is faulty.    Returned items must be unworn and in the original condition with swing tags attached.

    If the unlikely event that an item is faulty please email us upon receiving the item at sales@woolsofwanaka.co.nz